Terms

Effective Date: 01/06/2025

Welcome to Combat Cleans. By booking our services, you agree to the following terms and conditions.
Please read them carefully, as they outline the basis of our services, responsibilities, and your rights as a customer.

1. Service Area

Combat Cleans is based in Warminster and primarily operates within a 15-mile radius, covering the Wiltshire/Somerset border area.
We may accept bookings beyond this region at our discretion – please contact us directly if you’re outside our core area.

2. Services Provided

We offer a range of domestic and end-of-tenancy cleaning services, including:

  • End of Tenancy Cleans
  • Deep Cleans (time-based or whole property)
  • Carpet and Upholstery Cleaning
  • Oven, Hob and Extractor Cleaning
  • Internal Window Cleaning
  • Custom-Quote Packages (e.g. partial cleans or unusual requests)

Important Notes:

  • All services are for interior work only, unless otherwise agreed in writing.
  • Standard packages do not include inside ovens, hobs, fridges, cupboards, or carpets unless specifically booked as extras.
  • We do not move heavy furniture, lift flooring, unblock drains, clean external windows, or remove biohazards/sharps.
  • Properties with excessive soiling, odour, infestation or hazards must be disclosed and booked under the appropriate surcharge option.

3. Booking & Payment

Deposits & Final Payments
A 25% deposit is required to secure your appointment.
The remaining 75% balance is due upon completion of the job, either:

  • via bank transfer (invoice sent via email), or
  • in cash, paid to our operative on the day.

All payment instructions will be sent once the job has been agreed via phone, email, or WhatsApp.

Online Payment
At this time, we do not take bookings or payments through the website. All bookings are arranged directly with Scott.

Non-Payment Protection

  • We reserve the right to retain any keys until payment is made.
  • We may refuse future work from that customer.
  • We reserve the right to pursue the balance via legal or debt recovery services.

4. Cancellations & Refunds

Cancellations

  • Must be made in writing (email, text, or through the website contact form).
  • All cancellations result in the loss of the 25% deposit.
  • Cancellations within 24 hours of the appointment time will be charged the full job cost.

Rescheduling

  • Jobs can be rescheduled free of charge up to 48 hours in advance.
  • Rescheduling within 48 hours may incur a fee or forfeit the deposit, at our discretion.

5. Access & Customer Responsibilities

Customers are responsible for:

  • Providing clear, safe, and timely access to the property.
  • Ensuring running water and electricity are available.
  • Securing nearby parking (any parking charges may be added to the final invoice).

If we cannot access the property or if conditions are unsafe, the job may be treated as a late cancellation.

6. Liability & Insurance

Combat Cleans is fully insured with Public Liability cover up to £1,000,000.

We are not liable for:

  • Pre-existing damage or wear
  • Issues caused by defective fixtures, poor materials, or fragile surfaces
  • Damage to items not disclosed or left in vulnerable positions
  • Accidental damage not resulting from negligence

Customers should remove all valuables and fragile items prior to cleaning.

7. Satisfaction & Complaints

  • Please notify us within 24 hours of the clean if you’re unhappy.
  • We’ll investigate and, where justified, return to address the issue.
  • Refunds will only be considered where there is a clear service failure.

8. Scope of Work & Add-ons

What’s Not Included Unless Booked:

  • Internal oven, hob or extractor cleaning
  • Fridge or cupboard interior cleaning
  • Carpet or upholstery shampooing
  • Internal window glass and track cleaning
  • Wall washing or mould treatment
  • Heavy staining or odour removal

Time-Based Cleans (One-Off Cleaning Packages)
For 2hr, 4hr, and 8hr one-off cleans, you are booking a set amount of time, not a guaranteed outcome.
We will work for the entire duration booked, completing as much cleaning as possible to a high standard.
The 8-hour package includes break time: 1 x 30-minute and 2 x 15-minute breaks (total 9 hours on-site).
If more time is needed, additional hours must be booked.

Job-Based Pricing (e.g. End of Tenancy, Fixed-Scope Cleans)
These cleans are priced by scope, not time. Once the agreed job is completed to satisfaction, we may leave earlier than the allocated slot.
The outcome is the priority, not the number of hours worked.

Team Size and Duration
All time estimates are based on one operative working alone.
If we choose to send a second operative, the on-site time may be halved – for example, an 8-hour time-based clean will be completed in around 4 hours with two operatives.
The total labour time remains the same regardless of team size.

9. Right to Refuse

We reserve the right to refuse or cancel any booking where:

  • Conditions are hazardous or unhygienic
  • Abuse, aggression or harassment occurs
  • The customer has outstanding payments
  • The job differs significantly from the description provided

10. Contact

For quotes, bookings, rescheduling or cancellations:

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